As online store owners ourselves, we practice what we preach. Growing online stores all day, every day.

Ecommerce can be confusing. There are so many tools, apps, technology to choose from and its all a big, expensive distraction. 

Our mission is to Simplify Ecommerce for retailers and remove the confusion. 

Founded by Australia’s Top Ecommerce Leaders, The Ecommerce Factory was launched to help retailers understand the Ecommerce landscape, choose the right tech, implement the right strategy and build the right teams to get the most our of their ecommerce stores.

We have been helping some of Australia’s largest retail brands sell online, we know what it takes to build, run, scale and optimise an online business and how it fits into a wider retail organisation.

We have been there and done it, we know what to look for, we know what works and we know how to help you.

Award winning services and people


We don't do it all.
We just do what you need.

Ecommerce Growth Strategy

How to grow your online store

We have been in the game for a while now. We have built, managed and grown over $100m in ecommerce sales for retailers and we know the process on how to grow online sustainably and profitably.

Ecommerce Management & Consulting

Ecommerce Management

Our team have come from working as Ecommerce Manager's for large brands. We have been in the trenches, we have been where you are and can help you manage your store for growth.

Ecommerce Training and Mentorship

Ecommerce Strategy

We understand all aspects of ecommerce, from marketing through to logistics. Our team can help you build out a plan and train you and your staff to grow your online business.
Shopify Expert Australia

Shopify Expert Australia

We are qualified Shopify Partners, and listed within the Shopify Experts marketplace.
Klaviyo Expert Australia

Klaviyo Partner Australia

We only work with the best tech for the job. That why we are a Klaviyo Partner and expert.

Speak to an expert to find out how we can help

How we work

A proven process that gets sh*!t done


Chat with an expert

You will be put in touch with one of our ecommerce experts to find out what you need help with and to see if we can solve your problem.


We'll pick your brain

During our tried and tested Ecommerce Discovery Session™ will uncover exactly the issues you are facing, what you need and how we can help you solve them.


Show you what you need

Using our industry experience, we will put together an Ecommerce Roadmap that will outline, one by one what it is you need to execute to grow your store.


Implement the plan

Working side by side with you, we will use the roadmap as a guide to implement projects and strategies directly into your online business.


Handover & training

As the roadmap is being rolled out, we will work with your teams to upskill and educate them on what it takes to run an online store effectively and profitably.


Watch the results

We will have worked with you to come up with the plan, implement it, train your team and help you grow your store, so now its time ro reap the rewards.

Why choose us

We live & breathe this stuff

Real world experience

We have over 10+ years of experience in your shoes.

The best in Australia

Our team have been awarded as the top leaders in Ecommerce.

Trusted & Certified

We are trusted Shopify Experts and Klaviyo certified partners

We help you grow

Our plans work. They are tried, tested and effective.

What clients say

the brand wall of fame

The brands that work with us

Want to get started?

We are happy to chat, book a meeting with us below.

Brendan Gillen

Brendan Gillen


Hey there! I’m Brendan and I am the founder here at The Ecommerce Factory. I started this company with a mission to simplify ecommerce for retailers and I know we can help you build, grow and scale your online store like I have done for many other retailers.

I’d love to have a chat, feel free to reach out to me.

Book a meeting

Our agency in numbers

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Contact Info

South Melbourne, Victoria

We are a remote team, so drop us a line for a meetup.

Book a meeting with us

Business days 9am - 5pm